Exchanges

If you’d like to exchange your SaltwaterIntimates.com order, in the case the piece does not fit, please go to our Contact Page, fill out the form and select 'Exchange Request' from the Reason for Inquiry section.

You must request for an exchange from our returns department within 10 days or your order being marked as delivered according to our courier service.

RETURN POSTAGE: Please note, you will need to cover the cost of your return back to us. We recommend using a tracked method of postage to ensure it reaches us safely as we are not responsible for lost, stolen or undelivered parcels.

We do not allow exchanges for the following:

  • Requesting a different style or colour
  • Products purchased during a promotional sale period
  • Products received in a condition other than their original condition
  • Products without their tags attached
  • Products that appear worn or smell of perfume, deodorant, tan, or make-up
  • Products that are marked or damaged in any way
  • Products that are damage/defect free and are as shown on website
  • Products that do not meet quality expectations of the customers
  • Orders in which addresses are inputted incorrectly by the customer
  • Orders in which the customer forgot to enter their promotional code

Our exchanges department has the right to refuse an exchange if an item does not meet the above conditions. In this instance, the item will be returned to the address on the original order.

 

Where Is My Store Credit?

We will process the refund to you via store credit in USD within two (2) business days.

Once we process the exchange and send you a confirmation email, your refund via store credit will be issued as soon as possible. The timeframe depends on the payment method.

Gift card and product voucher refunds may take up to 48 hours to process. You can check your balance online. 

Store Credit

Store credit will be emailed to you via original email provided as a gift card. Store Credit cannot be transferred to another person or account. Please treat Store Credit like Cash. Any purchase amounts that exceed the value of the Store Credit will require an additional method of payment for the remaining balance due. Store credit never expires. Store credit is provided in U.S. Dollars. Your use of the Store Credit constitutes your agreement to our Terms.

 

The Wrong Item Sent

We apologize for the mistake. You must request for an exchange from our exchange department within 10 days or your order being marked as delivered according to our courier service. Please go to our Contact Page, fill out the form and select 'Exchange Request' from the Reason for Inquiry section. Our support team will email you back with the appropriate next steps!

 

Faulty Items

If you believe an item you've purchased is faulty, head to our Contact Pagefill out the form and select 'Exchange Request' from the Reason for Inquiry section. Please let us know as many details as you can about the fault. We will then request images of the fault before providing you with an outcome. You submit this request within 10 days or your order being marked as delivered according to our courier service.

 

Extended Returns – Holiday Orders

If you make a purchase as a gift for Christmas from 1 December to 19 December, you are more than welcome to return your order up until 31 January. 

 

Final Sale

All items are FINAL SALE. If you require an exchange, a store credit will be provided.

 

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